At Hispanes, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.
Returns Policy
- Eligibility: Returns are accepted within 30 days of the delivery date. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
- Non-Returnable Items: Certain items, such as custom-made products, clearance items, and gift cards, are non-returnable. Please check the product description for details.
- Condition of Returned Items: Items must be in their original condition and packaging to qualify for a return. Products that are damaged or show signs of use may not be eligible for a refund.
How to Initiate a Return
- Contact our customer support team at [email protected] or [Insert Phone Number] to request a return authorization.
- Once approved, you will receive instructions for shipping the item back to us.
- Pack the item securely and include your order number and return authorization in the package.
- Ship the item to the address provided in the return instructions.
Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7–10 business days and credited to your original method of payment.
- Shipping fees are non-refundable, except in cases where the return is due to our error.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. Provide your order number, photos of the item, and a brief description of the issue. We will work quickly to resolve the problem at no additional cost to you.
Contact Us
If you have any questions about our returns and refunds policy, please reach out to our customer support team:
- Email: [email protected]
Thank you for choosing Hispanes for your home goods needs!